Nasty live chat
One comment, even one word can make you want to leave everything behind and become a jolly shepherd in New Zealand.
So, here are a couple of tips on how to survive a rough day.
This one might be painful, especially when a customer is a pain in the butt.
But since you’re working in customer service, you have to try to help every single customer, regardless of what you think about them.
However, there is a danger that once you start apologizing for something that is not company’s fault, it’s like admitting that you’re to be blamed.
If I’m told that I’m not trained well or I’m bad mannered – it’s still personal. I’m not telling you to feel peaceful while you’re in the middle of a shitstorm. There is just one important rule: don’t show your feelings to the customer.Take as an example this Reddit story of Mc Donalds worker.He came across a customer who, after buying a meal, started to yell at him because he did not say “thank you” and he did not smile.Working in customer service means that you meet rude customers all the time and you’re not going to avoid it.There is one thing though you can do to not let them rule your head: you need to understand who are the villains spoiling your days.